In Tandem Families believes your privacy is of the utmost importance.
Please read the following to learn more about our privacy policy.
This Privacy Policy applies when you interact with us through our websites, mobile apps, e-mail communications, and other interactive features ("Platforms"). FamilyWall is offered by Family & Co., a company whose registered office is located at 8 rue Bayen, 75017, Paris, France, registered with the Paris Trade and Companies Registry under number 533 545 307 Cozi, Inc. and In Tandem Families (“we, “us,” “our” or “In Tandem”).
This Privacy Policy (together with our Terms) sets out the basis on which any personal data we collect from you (through the Platforms or otherwise) or from other sources, or that you provide to us, will be processed by us.
InTandem is the controller of your personal data and is responsible for your personal data when it is processed by the Platforms.
This policy only applies to processing carried out by InTandem Families. The Appstore provider or operator from whom you download the App will have its own privacy policy. The Platforms may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for any of these policies. Please check these policies before you submit any personal data to these organisations.
When you visit the Platforms, we collect certain Personal Information, as well as Non-Personal Information.
“Personal Information” means any information about an identifiable individual, as further defined under applicable laws. We collect Personal Information when you submit it to the Platforms (for example when you sign up for or when you email invite other members). The Personal Information collected may include your name, birth date, address, mobile, phone, or fax number, email address, IP address, account information (such as account and online registration), online activities, and other specific personal information. In some cases, if we ask you to provide Personal Information, the provision of that information will be mandatory to participate in a particular activity, service or promotion. If you do not provide this Personal Information, your participation in that activity, service or promotion may be limited or prohibited. For example, if you choose not to provide your Personal Information in a required field when you sign-up for an account, you may not become a customer.
“Non-Personal Information” means data in a form that does not include direct or indirect association with an identifiable individual, such as gender, language, zip code, area code, and information about customer activities on the Platform, to allow us to better understand customer behavior and improve our services, products and advertising. We collect some of this Non-Personal Information automatically when you visit the Platform (Ad ID, IDFA, Google Advertising ID).
Where you voluntarily disclose additional personal information without being prompted by us and we are not made aware that we should take special care in handling such information, then we will not be held liable for that information under this Privacy Policy unless and to the extent that we are obliged to use and protect such personal information pursuant to and in accordance with applicable law.
We and our partners may collect, use, transmit, process, store and share your precise location through GPS, WiFi, or wireless network triangulation for the purposes of providing our Platform. This information may include but is not limited to your device ID and name, device type and real-time geographic location of your device. You may also be able to submit to us location data such as “Places,” and other information. We may also supplement the information we collect with information obtained from other companies. By enabling or using the location-based services or features (such as displaying your phone location, posting Footprints, etc.) and applications that depend on location-based information, you agree and consent to our collection, usage, transmission, processing, storing and sharing of information related to your account and the devices registered to your account for purposes of providing such location-based services or features to you. You may withdraw this consent by turning off the "Locate" function in the location settings (as applicable) on your device. The "Family Map" feature is intended for your personal use only to locate the last explicit position of the family members. The location-based services are not intended or suitable for use as an emergency locator system as the location display may be imprecise or not valid anymore.
We will only use Personal Information for the purposes set out in this Privacy Policy, with your consent or as required or permitted by law. Consent may be express or implied, and given in writing, by using or not using a check-off box, electronically, orally, or by your conduct, such as by visiting the Platforms and by using services or products offered through the Platforms. You agree that the consent given electronically should have the same effect as that given in writing. In some jurisdictions, implied consent is not sufficient, in which case, express consent will be required.
We process and use the Personal Information we collect for the following purposes:
We may also process, access, use, store and disclose Personal Information to enforce the terms and policies governing your use of the Platform (including investigation of any potential violation), to detect or prevent security breaches, fraudulent activity or technical issues, to protect the rights or property of us and our customers.
We may use your Personal Information to communicate with you; We may send service communications such as welcome emails, information on technical service issues, and security announcements, as well as information about changes to our terms, conditions and policies.
We may occasionally send you product surveys or promotional mailings to inform you about other available products or services, and to fulfill promotions. Personal Information collected through the Platforms may be stored and processed in the EEA, USA and any other country in which we or our service providers maintain facilities. By using the Platforms, you consent to the transfer, recording and storage of information outside of the country where you reside.
While in another jurisdiction for processing, the information may be accessed by the courts, law enforcement and national security authorities. We may use your Personal Information from the day you submit it to the day it is deleted, whether as a result of deletion due to a request by you to delete it, or for another reason.
We retain your Personal Data until it is no longer necessary to provide you or an associated member with the Platforms, or until your account and all associated accounts have been deleted.
Except as described in this Privacy Policy or otherwise as permitted by law, our practice is to not disclose Personal Information about you outside of the organization and our affiliates without your consent. You hereby consent to the disclosure of your Personal Information as outlined in this Privacy Policy. We may disclose the Personal Information to our third-party service providers so they may complete transactions or perform services on our behalf, transactions on your behalf, or transactions related to providing services to you. For example, we may contract with third parties to host the Platforms, collect and provide product reviews, provide promotions or surveys, send emails, and fulfill product orders and promotions.
We will use contractual agreements to protect Personal Information disclosed to third-party service providers. We may also access, use, store and disclose Personal Information to comply with the law and lawful requests or legal process, enforce the terms and policies governing your use of the Platforms including investigations of any potential violation, to detect or prevent security, fraud or technical issues, to protect the rights or property of us and our customers, and when we believe in good faith that the disclosure is necessary to protect the personal safety of us, our employees and customers, or the public. Also, we may disclose Personal Information in connection with (but not limited to) the following circumstances:
Certain Business Transfers. We may disclose Personal Information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets (including for due diligence purposes for a proposed commercial business transaction). We may also disclose Personal Information in the event of insolvency, bankruptcy, or receivership in which Personal Information could be transferred to third parties as one of the business assets in the transaction.
Promoted Services. Some services in connection with the Platforms may be proposed and offered together with another company. If you register for or use these services, we and the other company may receive your Personal Information collected in connection with the promoted services.
Monitoring and Usage Analysis. We may transfer aggregated data to third-party partners to monitor the effectiveness of our Platforms and our marketing campaigns, to monitor aggregate metrics like total number of visitors, users, traffic, and demographic patterns, and to diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses or User IDs.
Promoted Services. Some other services may be proposed and offered in the Platforms. If you register for or use these services, you will be bound by the Terms and Privacy Policies of the promoted service.
Other Purposes. We may disclose Personal Information as consented to by you from time to time, including to fulfill any other purposes that are identified when the Personal Information is collected.
We will use measures as required by law to protect the security of the Personal Information transferred. Some jurisdictions only allow disclosure of account information and content (including the content of communications) if it is provided by law or pursuant to court order, so the above section may not apply to you.
Our websites, services, interactive applications, email messages and advertisements may use “cookies” and other mechanisms such as pixel tags, flash cookies and web beacons.
A "cookie" is a small data file that the Platform transfers to your computer for storage to allow our server to “store” or "remember" specific information. These technologies help us to better understand user behavior and use of the Platforms which allow us to analyze trends and also to administer the Platforms. We may use "cookies" and other tracking mechanisms to help support the integrity of registration processes on the Platforms and to track marketing efforts.
We also allow third-party service providers to collect information to help us track and aggregate individual use of the Platforms. We treat most information collected by cookies and other technologies as Non-Personal Information. However, to the extent that any information is considered Personal Information by local law, we will treat it as Personal Information.
We and our partners may also use cookies and other technologies to remember Personal Information when you use our Platforms, services and applications, in order to retain changes that you make and to improve your user experience.
We use the following cookies:
By providing your contact information and information about your device, you are able to register your products with us and we are able to provide you with an improved service. You do not have to choose to accept cookies. In certain jurisdictions, cookies that are not strictly necessary to provide you with services that you have not been explicitly requested, cannot be used without your prior consent. When you choose not to accept all types of cookies, certain service features and functionality may no longer work properly, or at all. It may be possible to disable some cookies by modifying your browser preferences. Please refer to https://www.allaboutcookies.org/ for further information about cookies and how to disable them.
The Service does not target and is not intended for children under the age of 13. We do not intend to collect personal information from anyone under the age of 13. If you are under 13, you should not access the Platforms and should not provide us any information about yourself, including your name, address, telephone number, or email address (directly, or on site bulletin boards, blogs, etc.). If you are 13 years of age or older but under the age of majority according to local law (18 in most countries), before you decide whether or not to access this Platforms and to share Personal Information with us, you should review this Privacy Statement with your parent or guardian to make sure that you and your parent or guardian understand it. Parents or guardians are advised to supervise their children while using the Internet and mobile and other devices.
You may, at any time, request us to delete all personal information regarding you or your family that you have provided or that has been collected from your family. To do so, please visit this page.
If you have consented to receive marketing communications, we may send you emails to inform you about products, services or other marketing materials, which we consider may be of interest to you, or that you have otherwise agreed to receive. You may opt-out of receiving future marketing communications from us by following the instructions in the relevant communication. If you opt-out of receiving future marketing emails, we may still send you service communications such as (but not limited to) support, software and security updates and product recall information.
You may be able to access, copy, update, and delete your Personal Information, to the extent it is not otherwise required to provide the services to an associated member or required to be retained by law, through the Platforms by changing registration information you provide in connection with the Platforms. You will be required to sign in with your username and password. We may keep records of changes to your Personal Information (including deletions). You can request to have your account deleted via an email request to us. We will respond to your request and stop processing your information 28 days after receiving such request.
These disclosures apply only to our processing of Personal Information within the scope of the General Data Protection Regulation (“GDPR”) from one or more of the European Union Member States plus Iceland, Lichtenstein and Norway (together known as the “European Economic Area” or “EEA”).
You may have certain rights in the United Kingdom or European Union with respect to the processing of your personal data, including:
Access. You have the right to know if we are processing Personal Data about you and, if so, to access and obtain a copy of Personal Data about you, as well as information relating to the processing of that data. This right does not allow you to access the Personal Data of others. Where possible we shall provide your Personal Data without disclosing any information that identifies another individual. If this is not possible, we may not be able to provide such data to you unless we obtain the consent of the other identified individuals or it is reasonable for us to comply with the request without obtaining consent. There may be other exemptions to the right of access and we shall inform you if these are applicable, at the time of your request.
Correction. You have the right to have us correct or update any Personal Data about you that is inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us.
Erasure. You have the right to request deletion or erasure of your Personal Data in certain circumstances, including:
We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Portability. You have the right to request the transfer of your Personal Data to you or to a third-party. We will provide to you, or a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Restriction of Processing. You have the right to restrict or limit the ways in which we process your Personal Data, in one of the following scenarios:
Withdrawal of Consent. When we rely on consent as the basis for processing Personal Data, you have the right to withdraw your consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Objection. You have the right to object to our processing of your Personal Data when we are relying on legitimate interests as our legal basis and your rights override our legitimate interests in processing their personal data. As with your right of erasure, we may not always be able to comply with your request to restrict processing for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Complaint. You have the right to make a complaint about our personal data handling practices to your local Supervisory Authority. In the UK, this is the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). In Ireland, this is the Data Protection Commission. In France, this is the Commission Nationale de l'Informatique et des Libertés. In Spain, this is the Agencia Española de Protección de Datos. In New Zealand, this is the Office of the Privacy Commissioner (OPC). In Australia, this is the Office of the Australian Information Commissioner (OAIC). We would, however, appreciate the chance to deal with your concerns before you approach your local Supervisory Authority so please contact us in the first instance.
As with your right of erasure, we may not always be able to comply with your request to restrict processing for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You also have the right to object to our processing of your Personal Data for direct marketing purposes.
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us using the contact details at the end of this Privacy Policy.
We commit to resolve complaints about our collection or use of your Personal Information. If you are unable to resolve your concern by contacting us, you may lodge a complaint with your local regulatory authority(ies). EU and UK individuals that do not receive timely acknowledgement of their submitted complaint or have not had their submitted complaint addressed to their satisfaction, may contact our GDPR Article 27 Representatives listed below. The services of Instant EU GDPR Representative Ltd and GDPRLocal Ltd. are provided at no cost to you.
EU - Ireland Representative
Instant EU GDPR Representative Ltd
Adam Brogden contact@gdprlocal.com +353 15 549 700
Address: INSTANT EU GDPR REPRESENTATIVE LIMITED Office 2 12A Lower Main Street, Lucan Co. Dublin K78 X5P8 Ireland
Reporting Link: https://ourfamilywizardllc.gdprlocal.com/eu
UK Representative
GDPRLocal Ltd.
Adam Brogden contact@gdprlocal.com +441 772 217 800
Address: GDPRLocal Ltd. 1st Floor Front Suite 27-29 North Street, Brighton England BN1 1EB
Reporting Link: https://ourfamilywizardllc.gdprlocal.com/uk
We will not share any personal information about you with other companies if prohibited by applicable California law or to the extent your prior consent to share is required by applicable California law.
If you are a California resident, you may have certain rights with respect to your Personal Information including the following rights:
To make such a request, or if you have any questions or concerns about your California privacy rights, our Privacy Policy or our use of your personal information, please contact us at as provided below.
We share your personal data within our corporate group. This will involve transferring your data, including to our overseas offices in the United States. We may also transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data to countries which have laws that do not provide the same level of data protection.
Whenever we transfer your personal data, we ensure appropriate safeguards are in place, including:
We may amend this policy from time to time. We reserve the right to modify the Policy at any time without notice, so please review the Privacy Policy frequently. When changes are made to this Privacy Policy, we will revise the “last updated” date at the bottom of this Privacy Policy. Your continued use of our Platforms after we have posted any policy changes indicates your agreement to the changes, unless you notify us otherwise.
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at support@familyandco.com or by writing us at:
Family & Co
8 rue Bayen
75017 PARIS
On any email or postal letter you send, please include “Privacy” in the subject line.
This document has been updated October 16, 2026